Integration
Managed Services
With our Integration Managed Services, we empower you to take control of your integration platform, serving as your reliable support partner for existing Middleware or Cloud integration platforms. Our experts engage collaboratively with your team, implementing a proactive approach that goes beyond merely resolving errors — we delve into the root problems causing those errors to ensure continuous seamless operations.
Leveraging Rojo’s managed services for integrations enables companies to streamline their operations, reduce costs, enhance reliability, and maintain flexibility – all crucial advantages in today’s competitive business landscape. Real-time monitoring, proactive troubleshooting, and performance enhancements become achievable, while you can focus on what truly matters – realizing your organization’s full potential
With our real-time monitoring, error reporting, troubleshooting and active performance improvements we give your enterprise extra capacity and peace of mind. Based on the newest ITIL insights, our managed services are completely flexible, secure and tailored to your performance needs.
Effortless integration, assured performance.
We build, test and deploy integration solutions but we do not stop there. With our managed services we can take total ownership of your operations. We use real-time monitoring, forecasting and predictive analytics techniques with the aim to minimise issues and downtime in the processes we manage for you. In the unlikely event an incident occurs, we take ownership to solve the issue at hand, and perform a root-cause analysis to prevent the incident from happening.
With our completely flexible, secure and tailored managed services, you remain in the driver’s seat. We run your integrations so you can focus on the things that matter.
Single Point of Contact
We act as a single point of contact and coordinate the communication between relevant parties. We provide end-to-end service support from service desk setup, to capacity planning and system performance reports.
Support and monitoring
Continuous monitoring of your system performance by using state-of-the-art predictive analytic techniques with 24/7 support to perform any issue and request management activities.
Our approach to Managed Services
We don’t solve the same integration challenge repeatedly -we prevent it from happening again.
Once the immediate issue is resolved, we we can implement more effective and sustainable solutions to prevent similar issues from occurring in the future.. This may involve implementing corrective actions such as process improvements, automation, additional monitoring capabilities, or infrastructure upgrades. By addressing the root cause(s) identified during the RCA process, we enhance the resilience and reliability of your integrations, reducing the likelihood of future disruptions.
Regular review and refinement of these preventive measures is essential to adapt to evolving integration landscapes and emerging challenges.
Once an issue is detected, we register it properly within the incident management system. The registration includes details such as the nature of the incident, affected systems, time of occurrence, and any initial observations. Assigning a priority to the incident helps in determining the urgency of the response and allocation of resources for resolution based on the impact it has on business operations.
A thorough analysis is conducted to understand the root cause of the incident (root cause analysis). It may involve reviewing system logs, analysing data flows, examining configuration settings, and consulting relevant stakeholders. The goal is to gain insights into the underlying factors contributing to the issue and identify potential areas for resolution.
With a clear understanding of the root cause(s), the next step is to devise and implement a solution to rectify the incident. This may involve applying software patches, reconfiguring systems, updating documentation, or implementing workaround solutions. The primary objective is to restore the affected integration to full functionality as quickly as possible while minimizing disruptions to business operations.
Once the immediate issue is resolved, we we can implement more effective and sustainable solutions to prevent similar issues from occurring in the future.. This may involve implementing corrective actions such as process improvements, automation, additional monitoring capabilities, or infrastructure upgrades. By addressing the root cause(s) identified during the RCA process, we enhance the resilience and reliability of your integrations, reducing the likelihood of future disruptions.
Regular review and refinement of these preventive measures is essential to adapt to evolving integration landscapes and emerging challenges.
Business Benefits
No More Integration Pains
Focus on your Core Business
Business Process Optimalization
Optimized Costs
Reliable Support
Best Practices
Service levels
At Rojo we're committed to delivering unparalleled service that aligns with your business needs. Our Service Level Agreement (SLA) Response Time is a testament to our dedication to your success. When you partner with us for managed services, you're not just getting support – you're getting a promise of swift, efficient, and personalized assistance. We adhere to four response time tiers.
Why Rojo
Managed Services
End-to-end support based on the newest ITIL insights.
Minimum downtime with quick incident response.
Flexible, secure and tailored to your business needs.
24/7 availability with single point of contact.
Become one of the brands we're proud to have helped integrate
